Field service business blog

Practical guides on routing, billing, crew retention, and margin for businesses that run recurring service routes.

What's New in Avro 1.5: Insights, Proposals, and Instant Updates

What's New in Avro 1.5: Insights, Proposals, and Instant Updates

A rebuilt financial Insights tab, hardened proposals and billing, team-required clock-in, and over-the-air app updates with visible progress.


Aug. 21, 2026

Avro 1.4.5–1.4.6: Billing Cleanup and Shareable Links

Avro 1.4.5–1.4.6: Billing Cleanup and Shareable Links

Invoice filtering, customer payment totals, shareable links, and editing routes straight from the map popout.


Aug. 12, 2026

Using Avro: Let Crews Submit Proposals from the Field

Using Avro: Let Crews Submit Proposals from the Field

Your techs see upsell work every day. Here's how to set up field proposals in Avro so a driveway conversation becomes a signed job.


Aug. 5, 2026

Using Avro: Autobilling from First Visit to Paid Invoice

Using Avro: Autobilling from First Visit to Paid Invoice

Set billing up once and stop thinking about it: catalog payment options, monthly rollups, autopay, and where the money shows up.


Jul. 28, 2026

Employee Retention in Field Service: Keeping Crews Past Year One

Employee Retention in Field Service: Keeping Crews Past Year One

Turnover eats route businesses from the inside. What actually keeps techs around — and what the data says it costs when they leave.


Jul. 14, 2026

Using Avro: Getting the Most from Optimize

Using Avro: Getting the Most from Optimize

The optimizer is more than shortest-path. Due dates, priorities, pinned stops, and delay — how to make it plan the day you actually want.


Jul. 7, 2026

Using Avro: Photo Proof and Service Summaries

Using Avro: Photo Proof and Service Summaries

The cheapest customer-retention tool you have is evidence. Setting up per-visit checklists, photos, and the summary email customers actually read.


Jun. 30, 2026

Maximizing Gross Margins in a Route Business

Maximizing Gross Margins in a Route Business

Margin in field service is made of minutes and miles. Where the money actually leaks, and the order to plug the holes.


Jun. 18, 2026

The Real Cost of a Callback

The Real Cost of a Callback

A callback isn't a redo — it's a route disruption, a refund risk, and a retention hit rolled into one. Counting the true cost changes how you prevent them.


May. 21, 2026

What's New in Avro 1.4: Priorities, Permissions, and a Smarter Admin

What's New in Avro 1.4: Priorities, Permissions, and a Smarter Admin

Priority tasks everywhere, safer group permission changes, client-aware admin analytics, pinned-stop routing UI, and infinite scroll where it counts.


May. 13, 2026

What's New in Avro 1.3: Maps That Know Who's Working

What's New in Avro 1.3: Maps That Know Who's Working

Team colors and clocked-in crews on the live map, a day selector for routes, catalog editing, and revenue attribution per employee.


Apr. 24, 2026